Best Practice Report

Team-Based Outsourcing Needs An Outcome-Based Approach

As Outsourced Delivery Shifts To Teams, Emphasize An Outcome-Based Approach

 and  five contributors
Dec 17, 2024

Summary

Interest and activity in software delivery and operations using team-based (alternatively, pod- or squad-based) models has grown substantially during recent years. Much of the available guidance about team-based models assumes an in-house orientation, but global systems integrators (GSIs) are very much a part of the picture. To take full advantage of team-based models in outsourced scenarios, enterprises should move past their capacity-based thinking in favor of outcome-based strategies. Team composition, commercial model, and ongoing management are key considerations.

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