Trends Report

Technology Spotlight: End User Behavior Monitoring

Monitor Internal End User Behavior To Optimize Workforce Productivity

May 13th, 2014
John Rakowski, null
John Rakowski
With contributors:
Eveline Oehrlich , Michelle Mai , Jean-Pierre Garbani


Rapid consumer technology innovation in smartphones, tablets, mobile applications, and wearables is increasing the hardware and software choices available for business users so that business services are now available anytime, anywhere. Infrastructure and operations (I&O) teams are responsible for ensuring that their technology choices are supporting workforce productivity and, ultimately, business competitiveness. This report highlights innovative solutions in end user behavior monitoring that can help I&O and business teams ensure that technology is aiding workforce productivity and is optimized for business services.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.