Trends Report

Telcos As Cloud Rainmakers

Cloud Computing Presents Opportunities And Risks For Telcos And Their Customers

March 14th, 2012
With contributors:
Christopher Mines , Sarah Musto


Cloud computing is changing the telco business model: Traditional telecom offerings migrate into the cloud and evermore over-the-top (OTT) players enter the telco value chain. Corporate CIOs should not ignore the network-centric nature of cloud-based solutions when developing their cloud strategies. Cloud solutions will increasingly be delivered by ecosystems of providers that include telcos, software, hardware, network equipment vendors, and OTT providers. Telcos have a chance to grow into the role of ecosystem manager, leveraging their network and financial assets. This report investigates how cloud computing affects the evolution of network products and services. It scrutinizes the relationship between telcos and business customers as well as opportunities regarding cloud solutions based on intelligent networks. The report helps CIOs better evaluate the potential of telcos as providers of network-centric cloud-based solutions by painting the likely development scenario of cloud computing in the telco space.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.