Best Practice Report

Ten Ways That The Cloud Can Power Government Customer Experience Innovation

May 18th, 2016
TK
TJ Keitt
With contributors:
Harley Manning , Andrew Bartels , Gabriella Zoia , Kara Hartig

Summary

Cloud services promise to lower tech management operational costs, which entices government agencies in this time of constrained budgets. But the cloud also has the potential to improve government customer experience (CX). To realize this potential, agency leaders must first see the opportunity and then support the types of CX transformation projects that cloud services can enable. This report helps government CX professionals make the case for using cloud services to improve customer experiences.

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