The 10 Steps To Multisourcing Successfully

A systematic multisourcing model transforms sourcing by driving stakeholder alignment right through it — but this alignment comes only with meticulous planning and execution. Forrester's 10-step plan guides sourcing executives through three critical phases of planning, building, and running a multisourcing model. Begin preparing the model by crafting the guiding principles, auditing your internal skills, shaping governance structures, and defining the service towers. Then set the model in play by creating an SLA architecture, running RFPs, writing contracts, and documenting a smooth transition. Finally, operate it by managing cross-provider delivery, monitoring IT providers, and facilitating the innovation that really drives stakeholder alignment. These 10 steps are clear, but not easy — smart sourcing executives will ensure that their firms have the desire and discipline to implement the road map before trying to transform their sourcing strategies.