Trends Report

The Best Of Bits And Mortar Experiences

April 12th, 2016
TC
Tony Costa
With contributors:
John Dalton , Deanna Laufer , Dylan Czarnecki , Peggy Dostie

Summary

Today's customers live in a world where physical touchpoints, face-to-face interactions, and digital interfaces blend promiscuously. But many companies struggle to bring these elements together in ways that add value for customers. In this report, we detail the best practices that CX pros use to elevate their customer experiences with digital tools.

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