The BT Scorecard — Essential Metrics For BT Transformation

The Balanced Scorecard framework has gained significant traction with CIOs who use it to measure and manage their IT organizations. But as CIOs make the transformation from IT to BT (business technology), the metrics on the Balanced Scorecard will need to change. The power of the Balanced Scorecard framework rests with its capability not just to measure outcomes, but to drive organizational change to influence those outcomes. Hence, CIOs and business executives can use a BT Balanced Scorecard to influence behaviors and drive successful organizational transformation while measuring and communicating performance.