You can use business continuity management (BCM) software to reduce the impact of catastrophic disruptions on critical customer services, proactively improve resilience, and dynamically respond to the specifics of any disruption. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Business continuity and resilience leads should use this report to understand the value they can expect from a BCM software vendor, learn how vendors differ, and investigate options based on size and market focus.