Trends Report

The Business Process Outsourcing Market In Japan

Industry Changes Will Drive Opportunities For Vendors

September 4th, 2012
With contributors:


The business process outsourcing (BPO) adoption rate among Japanese organizations has always lagged that of North America and Western Europe, despite the relative maturity of the Japanese market. But the combination of continuous cost-saving pressures, increasing competition, and global business expansion will drive increased BPO demand from Japanese companies. This report provides vendor strategists with an analysis of Japan's BPO market landscape and describes what global vendors must understand when serving Japanese customers, both onshore and offshore.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.