The Business Process Outsourcing Market In Japan

The business process outsourcing (BPO) adoption rate among Japanese organizations has always lagged that of North America and Western Europe, despite the relative maturity of the Japanese market. But the combination of continuous cost-saving pressures, increasing competition, and global business expansion will drive increased BPO demand from Japanese companies. This report provides vendor strategists with an analysis of Japan's BPO market landscape and describes what global vendors must understand when serving Japanese customers, both onshore and offshore.