Trends Report

The Canada Customer Experience Index, 2015

Benchmarking The Canadian Brands That Create The Most Loyalty With Their Customer Experience

June 8th, 2015
MB
Megan Burns
CS
Corey Stearns
With contributor:
Michael Gazala

Summary

Six in 10 Canadian companies want to improve their customer experience (CX) in 2015. Forrester's Canada Customer Experience Index (CX Index™) benchmarks 194 companies that do business in Canada across 15 industries. CX professionals can use this report to learn which companies and industries in Canada create the most loyalty with their CX and which ones have room for improvement. We also reveal some brands that perform well north of the border but lag behind in the US, and vice versa.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.