Summary
This report provides IT infrastructure and operations (I&O) professionals with strategic benchmarks to compare their communications and collaboration infrastructure budgets, priorities, motivations, and technology adoption with their peers' plans. The benchmarks in this report focus on unified communications (UC) investments, employee behavior, and adoption and deployment factors. The figures in this report represent a subset of data collected in our recent Forrsights surveys. Use these benchmarks as an important input to determine whether you will maintain, adjust, or rethink your strategic communications and collaboration infrastructure plans in 2013.
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