Summary
You can use cognitive search platforms to deliver improved customer services, especially at support; streamline employee experiences and drive to deeper knowledge; and allow enterprises to connect to their most valuable untapped resource — content. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Technology leaders should use this report to understand the value they can expect from a cognitive search platforms vendor, learn how vendors differ, and investigate options based on size and market focus.
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