Landscape Report

The Commerce Services Landscape, Q3 2023

Forrester’s Overview Of 35 Providers

July 11th, 2023
Ted Schadler, VP, Principal Analyst
Ted Schadler VP, Principal Analyst
With contributors:
Mike Proulx , Linda Ivy-Rosser , Anna Synakh , Ian McPherson

Summary

You can use commerce services to establish a total commerce experience strategy to optimize buyers’ end-to-end purchase journeys; fulfill that commerce experience; and architect, implement, and operate a modern commerce platform. But to realize these benefits, you’ll first have to select from a diverse set of providers that vary by size, type of offering, geography, and business scenario differentiation. Digital business, marketing, and technology leaders should use this report to understand the value they can expect from a commerce services provider, learn how providers differ, and investigate options based on size and market focus.

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