In today's cutthroat business world, enterprises struggle to respond to the changing needs of their customers while running efficient and effective operations and, at the same time, complying with an ever-growing mountain of regulation. As a result, business leaders expect and demand better ways to provide constant innovation and continuous improvement. Business process management (BPM) initiatives provide a way to constantly reduce operating costs while increasing the value delivered to customers and making the organization more responsive to customers' evolving needs.