Summary
How good is the experience at leading UK companies — as rated by their consumers? This report helps answer that question by providing a benchmark of the quality of experience for 28 UK brands across seven industries — including airlines, banks, electronics manufacturers, hotels, retailers, TV service providers, and wireless service providers. Customer experience professionals should use this report to understand the competitive environment in the UK and set goals for optimizing their customer experience management practices as they proceed along the path to customer experience maturity.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.