Landscape Report

The Customer Feedback Management Solutions Landscape, Q2 2024

Forrester’s Overview Of 15 Vendors

June 12th, 2024
With contributors:
Rick Parrish , Boris Evelson , Faith Born , Shayna Neuburg


You can use customer feedback management (CFM) solutions to enhance customer understanding, drive customer experience (CX) actions, and support key business goals. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. CX leaders should use this report to understand the value they can expect from a CFM solution, learn how vendors differ, and investigate options based on size and market focus.

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