Report

The Digital Operations Platform: Your Bold, Next-Gen Approach To ERP

December 3rd, 2021
With contributors:
Stephanie Balaouras, George Lawrie, Duncan Jones, Alessia Stewart, Jen Barton

Summary

Most legacy enterprise resource planning (ERP) investments fail to produce the speed, flexibility, and intelligence necessary for the realities and customer expectations of the digital world. A new generation of solutions has emerged, which we call digital operations platforms (DOPs) to reflect their agile, AI-based, and experience-driven nature. Real change requires a bold approach, and application pros must adopt DOPs to achieve digital business success.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.