Trends Report

The Digital Operations Platform: Your Bold, Next-Gen Approach To ERP

December 3rd, 2021
With contributors:
Stephanie Balaouras , George Lawrie , Duncan Jones , Alessia Stewart , Jen Barton


Most legacy enterprise resource planning (ERP) investments fail to produce the speed, flexibility, and intelligence necessary for the realities and customer expectations of the digital world. A new generation of solutions has emerged, which we call digital operations platforms (DOPs) to reflect their agile, AI-based, and experience-driven nature. Real change requires a bold approach, and application pros must adopt DOPs to achieve digital business success.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.