Summary
Two recent Forrester surveys highlight the increased adoption rate of business process management (BPM) technology and processes within enterprises. And while both surveys confirm that BPM has achieved mainstream status in the business world, the success rates of BPM implementations continue to vary considerably. BPM centers of excellence (COEs) are playing a key role in determining the level of enterprise satisfaction with these efforts, and enterprise architects should actively support the concept and operation of BPM COE efforts to help their enterprises achieve higher levels of BPM project success.
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