Essentials Report

The Essentials Of Operating Model Structure

Build An IT Operating Model Structure That Delivers High Performance

February 26th, 2024
With contributors:
Matthew Guarini , Sam Higgins , David Morrison , Ian McPherson


Your operating model is a key component of high-performance IT. An effective operating model structure enables IT to meet customers’ dynamic needs. However, most IT operating models cannot adapt to these rapidly changing demands. You must take an integrated approach to assess and upgrade your operating model areas. This report provides a seven-step process for developing your plan and delivering the new IT operating model structure.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.