Trends Report

The European Banking Customer Experience Index, 2021

How European Banking Brands Build Loyalty With The Quality Of Their Experience

September 29th, 2021
Clarissa Skinner, null
Clarissa Skinner
With contributors:
Martin Gill , Michelle Yaiser , Karine Cardona-Smits , Luis Deya , Zaklina Ber , Melissa Chaudet , Shayna Neuburg


This report reveals the scores of 38 banking brands across the UK, Germany, Italy, Spain, and France in the 2021 European Customer Experience Index (CX Index™). CX banking leaders can use this report to review CX trends in European banking and inform their experience improvement initiatives.

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