Trends Report

The European Banking Customer Experience Index, 2021

How European Banking Brands Build Loyalty With The Quality Of Their Experience

September 29th, 2021
With contributors:
Martin Gill , Michelle Yaiser , Karine Cardona-Smits , Luis Deya , Zaklina Ber , Melissa Chaudet , Shayna Neuburg

Summary

This report reveals the scores of 38 banking brands across the UK, Germany, Italy, Spain, and France in the 2021 European Customer Experience Index (CX Index™). CX banking leaders can use this report to review CX trends in European banking and inform their experience improvement initiatives.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.