Trend Report

The European Banking Customer Experience Index, 2021

How European Banking Brands Build Loyalty With The Quality Of Their Experience

Oliwia Berdak,

Clarissa Skinner,

and

Sep 29, 2021

Summary

This report reveals the scores of 38 banking brands across the UK, Germany, Italy, Spain, and France in the 2021 European Customer Experience Index (CX Index™). CX banking leaders can use this report to review CX trends in European banking and inform their experience improvement initiatives.

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