The Expectation Gap Increases Between Business And IT Leaders

Forrester survey data indicates gaps in opinion about network infrastructure aspects between business and IT leaders. There is a clear risk that IT will purchase network and collaboration assets that do not address the demand by business lines. Similarly, there is a risk that business lines remain unaware of network and collaboration assets that IT has put in place. Under both scenarios, businesses waste valuable resources and end up with an inefficient network and collaboration infrastructure. This report helps sourcing vendor management professional define an IT and networking strategy that supports overall business goals. It builds on major Forrester themes, including how new dynamics shape IT services spending and how novel IT organizational models balance efficiency with responsiveness. This report is a follow-up of our 2012 report, "Prepare For The Connected Enterprise Now."