Best Practice Report

The Forrester Banking Wave™: Indian Online Banking Websites, Q3 2018

Indian Online Banking Websites Don't Yet Meet Global Standards

July 23rd, 2018
With contributors:
Ashutosh Sharma , Aurelie L'Hostis , Benjamin Ensor , Sukriti Dangi , Bill Nagel

Summary

Digital banking leaders need to build online banking around customer needs, empowering them to manage their finances while reassuring them by providing support along the way. To see how helpful online banking websites are to customers, we evaluated the secure websites of seven large Indian banks. This Industry Wave™ lays out where these banks excel, where they lag, and what digital business strategy and customer experience (CX) executives can learn from them.

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