Trends Tool

The Forrester Retail Quarterly Earnings Review, Q3 2020

Highlights From 27 Retail Q3 2020 Earnings Call Transcripts

March 8th, 2021
With contributors:
Nicole Murgia , Brandon Shaik

Summary

As consumers demand more than ever from the retail experience, retailers and brands are investing to rethink and reinvent those experiences. The Forrester Retail Quarterly Earnings Review for Q3 2020 highlights key insights from the earnings calls of 27 publicly traded retail companies. See the accompanying PDF to learn, for example, how Etsy’s active buyers grew 56% YOY, how Home Depot fulfilled 60% of online orders through its stores, and how Lowes.com sales grew 106%.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.