Report

The Forrester Tech Tide™: Experience Design, Q1 2022

Ten Technologies Underpin Experience Design

March 30th, 2022
With contributors:
Ian Jacobs, Andrew Hogan, Clarissa Skinner, Wesley Patterson, Shayna Neuburg

Summary

Experience design (XD) is increasingly critical to an organization’s ability to win and retain customers, employees, and other users. To accelerate their performance in XD, organizations are evaluating and adopting a range of contributing technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of the 10 technology categories that support XD. Design professionals should read this report to shape their organization’s investment approach to these technologies.

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