Wave Report

The Forrester Wave™: B2C Global Commerce Service Providers, Q1 2015

The 10 Providers That Matter Most And How They Stack Up

February 9th, 2015
Adam Silverman, null
Adam Silverman
Andy Hoar, null
Andy Hoar
With contributors:
Zia Daniell Wigder , Peter Sheldon , Laura Naparstek , Herman Lee

Summary

In Forrester's 77 criteria evaluation of the top 10 global commerce service providers (GCSPs), we found that Deloitte Digital, SapientNitro, Accenture Digital, Razorfish Global, Cognizant, and IBM Global Business Services lead by offering a complete suite of B2C commerce services. Tata Consultancy Services, HCL Technologies, Infosys, and Wipro offer a compelling combination of digital strategy and technical execution capacity focused on B2C businesses. The purpose of this report is to help eBusiness and channel strategy professionals choose the best fit digital business partners to help them accelerate digital transformation and meet the rapidly changing expectations of customers.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.