Wave Report

The Forrester Wave™: Cloud Contact Centers, Q3 2018

The 11 Providers That Matter Most And How They Stack Up

September 25th, 2018
Art Schoeller, null
Art Schoeller
With contributors:
Daniel Hong , Sara Sjoblom , Peter Harrison


In our 32-criterion evaluation of cloud contact center providers, we identified the 11 most significant ones — 8x8, Aspect, Avaya, Cisco, Enghouse Interactive, Five9, Genesys, NewVoiceMedia, NICE inContact, Serenova, and Talkdesk — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer service leaders select the right cloud contact center provider for their needs.

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