Wave Report

The Forrester Wave™: Consumer ISPs, Q4 2005

Evaluation Of Top Consumer Internet Service Providers Across 25 Criteria

December 28th, 2005
Maribel Lopez
With contributors:
Chris Charron , Sally Cohen , Tenley McHarg


The ISP market is morphing as more consumers move online and shift from dial-up to broadband. To assess the state of the US consumer ISP market and see how the providers stack up against each other, Forrester evaluated the strengths and weaknesses of these providers across 25 criteria. The result: AT&T and Verizon lead in overall features and tiered packages by partnering with Yahoo!; Comcast leads in speed and features but is premium-priced; and dial-up ISPs AOL and EarthLink excel at feature development and speed to market.

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