Wave Report

The Forrester Wave™: Customer Feedback Management Platforms In Asia Pacific, Q4 2018

The Eight Providers That Matter Most And How They Stack Up

December 3rd, 2018
Amit Bhatia, null
Amit Bhatia
Faith Adams, null
Faith Adams
With contributors:
Ashutosh Sharma , Harley Manning , Sukriti Dangi , Bill Nagel


In our 40-criterion evaluation of customer feedback management (CFM) providers, we identified the eight most significant ones in Asia Pacific (AP) — Confirmit, InMoment, inQuba, MaritzCX, Medallia, NICE Satmetrix, Qualtrics, and Verint — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer experience (CX) professionals in AP make the right choice.

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