Wave Report

The Forrester Wave™: Customer Feedback Management Platforms In Asia Pacific, Q4 2018

The Eight Providers That Matter Most And How They Stack Up

December 3rd, 2018
FA
Faith Adams
With contributors:
Ashutosh Sharma , Harley Manning , Sukriti Dangi , Bill Nagel

Summary

In our 40-criterion evaluation of customer feedback management (CFM) providers, we identified the eight most significant ones in Asia Pacific (AP) — Confirmit, InMoment, inQuba, MaritzCX, Medallia, NICE Satmetrix, Qualtrics, and Verint — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer experience (CX) professionals in AP make the right choice.

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