Wave Report

The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020

The 10 Providers That Matter Most And How They Stack Up

February 11th, 2020
FA
Faith Adams
With contributors:
Harley Manning , Ben Salamin , Shayna Neuburg

Summary

In our 40-criterion evaluation of customer feedback management (CFM) providers, we identified the 10 most significant ones — Clarabridge, Concentrix, Confirmit, InMoment, MaritzCX, Medallia, NICE, SMG, Qualtrics, and Verint — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer experience (CX) professionals select the right one for their needs.

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