Wave Report

The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021

The 12 Providers That Matter Most And How They Stack Up

May 11th, 2021
With contributors:
Harley Manning , Ben Salamin , Shayna Neuburg

Summary

In our 33-criterion evaluation of customer feedback management (CFM) platform and services providers, we identified the 12 most significant ones — Alida, Cisco Webex XM, Clarabridge, Concentrix, Confirmit, InMoment, Medallia, NICE, Qualtrics, Reputation, SMG, and Verint — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer experience (CX) and insights professionals select the right one to match their needs.

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With
Harley Manning
Ben Salamin
and Shayna Neuburg