Wave Report

The Forrester Wave™: CX Consulting Practices: Experience Strategy And Business Transformation, Q2 2019

The Nine Providers That Matter Most And How They Stack Up

May 28th, 2019
TK
TJ Keitt
With contributors:
Angelina Gennis , Harley Manning , Ryan Hart , Ben Salamin , Shayna Neuburg

Summary

In our 30-criterion evaluation of experience strategy and business transformation providers, we identified the nine most significant ones — Accenture, Bain & Company, EY, KPMG, McKinsey & Company, North Highland, Publicis Sapient, PwC, and Strativity Group — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer experience (CX) professionals select the right one for their needs.

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