Wave Report

The Forrester Wave™: Digital Experience Service Providers, Q4 2015

Digital Customer Experience Implementation Capabilities Are Key Differentiators For AD&D Pros

November 4th, 2015
Anjali Yakkundi
Sarah Sikowitz
With contributors:
Stephen Powers , Harley Manning , Michelle Moorehead , Danielle Jessee , Tyler Thurston


In Forrester's 31 criteria evaluation of digital experience services providers, we identified the 11 most significant services providers in the category — Accenture Interactive, Deloitte Digital, DigitasLBi, IBM Interactive Experience, Infosys, Isobar, MRM//McCann, Razorfish Global, SapientNitro, VML, Wipro — and analyzed their offerings. This report details our findings about how well these digital agencies, systems integrators, and consultancies fulfill our criteria and where they stand in relation to each other to help application development and delivery (AD&D) leaders select the right partner for their digital experience strategy and implementation.

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