Wave Report

The Forrester Wave™: Digital Process Automation Service Providers, Q3 2020

The 13 Providers That Matter Most And How They Stack Up

September 23rd, 2020
John Bratincevic, Principal Analyst
John Bratincevic Principal Analyst
Rob Koplowitz, null
Rob Koplowitz
With contributors:
Chris Gardner , Stephen Powers , Sara Sjoblom , Kara Hartig

Summary

In our 22-criterion evaluation of digital process automation (DPA) service providers, we identified the 13 most significant ones — Accenture, BP3, Coforge (formerly Incessant Technologies), Cognizant, EPAM, HCL Technologies, Infosys, KPMG, Perficient, Persistent, Princeton Blue, Virtusa, and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals select the right one for their needs.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.