Summary
In Forrester's 64-criteria evaluation of disaster recovery services providers, we found that IBM, HP, SunGard, and ICM led the pack due to their best-in-class core disaster recovery services and vision. Verizon trailed closely behind, with the largest market share and a strong consulting arm. CAPS Business Recovery Services, a regional player offering work-area recovery and colocation services for IT recovery, greatly improved its strategy and current offering scores since the last update of this Forrester Wave.
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