Summary
In Forrester's 76-criteria evaluation of enterprise feedback management (EFM) satisfaction and loyalty solutions, we found that Medallia and MarketTools led the pack with comprehensive software solutions and compelling product plans. Satmetrix Systems and Allegiance also demonstrated solid software and services for enterprise customer experience leaders, while fellow Strong Performers Mindshare Technologies and Empathica showed competitive solutions for clients with narrower purviews.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($2995).