Wave Report

The Forrester Wave™: EMEA Workplace Services, Q4 2015

The 13 Providers That Matter Most And How They Stack Up

December 17th, 2015
WB
Wolfgang Benkel
With contributors:
Eveline Oehrlich , Elinor Klavens , Vanessa Wegner

Summary

In Forrester's 27-criteria evaluation of Europe, Middle East, and Africa (EMEA) workplace services vendors, we identified the 13 most significant providers — Atos, Capgemini, Computacenter, CSC, Fujitsu, the Getronics Workspace Alliance (GWA), HCL Technologies, Hewlett Packard Enterprise (HPE), IBM, T-Systems, Tata Consultancy Services (TCS), Unisys, and Wipro — and analyzed their offerings. Many workplace services in the EMEA region are still delivered centrally and lend themselves well to outsourced delivery. However, today's services mix is a blend of traditional and newer services like virtual desktop models, cloud and mobility services, and an increasing range of new end devices like smartphones and tablets, and traditional devices like notebooks and desktops. Thus, the roster of market leaders and strong performers has evolved, and most vendors are supporting sourcing and vendor management (SVM) and CIO organizations in their shift to digital.

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