Wave Report

The Forrester Wave™: Enterprise Listening Platforms, Q1 2014

The 11 Providers That Matter Most And How They Stack Up

January 22nd, 2014
Allison Smith
With contributors:
Shar VanBoskirk , Samantha Ngo


In Forrester's 27-criteria evaluation of enterprise listening platform vendors, we identified the 11 most significant software and service providers in the category — Attensity, Brandwatch, Converseon, Crimson Hexagon, NetBase, salesforce.com (Radian6), Sprinklr, Synthesio, Sysomos, Tracx, and Visible Technologies — and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help customer insights professionals select the right partner for their enterprise social listening needs.

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