The Forrester Wave™: Human And Social Services Enterprise Frameworks, Q3 2006

Forrester evaluated leading human and social services enterprise framework vendors across 93 criteria and found that Cúram Software has established early human and social services enterprise framework leadership thanks to its program-specific capabilities and multiprogram enterprise focus. Albion is the only other vendor that serves large enterprise needs exclusively to earn Forrester's Strong Performer rating. Qualifacts Systems and Softscape deliver strong offerings but have targeted smaller agencies' case management needs, and Forrester scores them as Contenders in competition for large enterprise business. Harmony Information Systems also has a history of serving smaller agencies but, with its rich feature set and strong flexibility, breaks into the Strong Performer category at the enterprise level. Oracle and SAP bring the functionality of world-class enterprise applications to the table, yet, they are aggressively adding human-services-specific functionality, with Oracle leading due to its Siebel Systems acquisition. And Lagan is a dark horse. A recent entrant via its Peter Martin Associates (PMA) acquisition, Forrester gives Lagan high marks, but it will have to prove itself after years of invisibility at the large enterprise level, hidden within Affiliated Computer Services (ACS).