The Forrester Wave™: IT Organization Redesign Consultancies, Q4 2012

New technologies, service offerings, business changes, and other factors are driving CIOs to change the structure, processes, governance, and culture of IT organizations. However, redesigns are an infrequent event, and few IT leaders have been through the process many times. As a result, many go to consultants to understand the design steps and to avoid the mistakes others have made. Fortunately, through the experience of consulting practitioners and their methodologies, tools, and support organizations, a number of leading consultancies have turned these projects into science rather than art. In Forrester's 28-criteria evaluation of IT organization redesign consultancies, we identified seven significant providers — Accenture, Capgemini, Cognizant, Deloitte, KPMG, PricewaterhouseCoopers (PwC), and Tata Consultancy Services (TCS) — and researched, analyzed, and scored them. This report details our findings about how each vendor meets our criteria and where they stand in relation to each other.