Wave Report

The Forrester Wave™: Journey Mapping Platforms, Q2 2022

The 12 Providers That Matter Most And How They Stack Up

June 27th, 2022
Joana de Quintanilha, VP, Principal Analyst
Joana de Quintanilha VP, Principal Analyst
Paul McKay, VP, Research Director
Paul McKay VP, Research Director
Michelle Beeson, null
Michelle Beeson
With contributors:
Martin Gill , Dan Beaton , Shayna Neuburg

Summary

In our 25-criterion evaluation of journey mapping providers, we identified the 12 most significant ones — Cemantica, Clarivate, cxomni, Lucid, Milkymap, Miro, MURAL, Perforce Software, Quadient, Smaply, SuiteCX, and UXPressia — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer experience (CX) professionals select the right one for their needs.

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