Wave Report

The Forrester Wave™: Journey Orchestration Platforms, Q2 2022

The 10 Providers That Matter Most And How They Stack Up

June 27th, 2022
Joana de Quintanilha, VP, Principal Analyst
Joana de Quintanilha VP, Principal Analyst
Paul McKay, VP, Research Director
Paul McKay VP, Research Director
With contributors:
Martin Gill , Dan Beaton , Shayna Neuburg

Summary

In our 27-criterion evaluation of customer journey orchestration (CJO) providers, we identified the 10 most significant ones — Alterian, Coveo, CSG, Engage Hub, Genesys, inQuba, NICE, Qualtrics, Roojoom, and Thunderhead — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer experience (CX) professionals select the right one for their needs.

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