Summary
In Forrester's 55-criteria evaluation of facilities-based managed global MPLS service providers, we identified and qualified 11 global network operators that offer networking services to multinational user companies and researched, analyzed, and scored them. This report details our evaluation of AT&T, BT Global Services, Cable & Wireless Worldwide, Level 3 Communications, NTT Communications, Orange Business Services, Sprint, T-Systems, Tata Communications, Telefónica, and Verizon. The aim of our evaluation is to help enterprise telecom sourcing and vendor management (SVM) professionals select the right supplier(s) for provider-managed global MPLS services. In this mature service category, the barriers to entry are low. Key differentiators are increasingly limited but include delivery scale, flexibility, and overseas support capabilities. Each provider has particular strengths, and this bodes well for distributed enterprises seeking more options for their primary and backup wide-area network (WAN) services.
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