The Forrester Wave™: Managed Security Services, Q3 2010

In Forrester's 78-criteria evaluation of managed security services providers (MSSP), we found that IBM and SecureWorks led the pack because of flexibility, competency, and breadth of coverage. While Symantec has a large customer base and depth of experience, Verizon Business is quickly catching up with the competition by providing significantly more value for the managed security services (MSS) spending. BT Global Services, HP, and AT&T all have a significant opportunity to grow their existing customer bases and integrate managed security services into their overall services portfolios. Wipro, CSC, and Unisys already provide security services to augment their existing outsourcing business models, and all three have sizable global presence. Trustwave has acquired a wealth of capabilities and competencies through acquisitions, and its payment card industry (PCI) heritage is also helping it become a significant managed security service provider.