The Forrester Wave™: Midmarket CRM Suites, Q3 2008

Solutions From Microsoft, Oracle, RightNow, And Lead The Way
August 26th, 2008
Natalie Petouhoff, Ph.D.
William Band
Elisse Gaynor


In Forrester's 517-criteria evaluation of midmarket customer relationship management (CRM) solutions, we found that Oracle's Siebel CRM Professional Edition and CRM On Demand products, Microsoft Dynamics CRM, RightNow CRM, and's salesforce

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