Wave Report

The Forrester Wave™: North American Workplace Services, Q2 2013

Evaluating Leading Providers Amidst A Category Redefinition

April 30th, 2013
WB
Wolfgang Benkel
With contributors:
Christopher Andrews , Fraser Tibbetts

Summary

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the workplace agenda. Key to fulfilling these expectations is the set of service providers that provide much-needed support for this transition in the form of workplace services. In Forrester's 34-criteria evaluation of workplace services vendors, we identified the nine most significant North American workplace services providers — CGI Group, Cognizant, CSC, Dell, Getronics Workspace Alliance (represented in North America by CompuCom Systems, one of the founding members of the strategic alliance that is the GWA), HCL Technologies, HP, IBM, and Unisys — in the North American market for workplace services and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help sourcing and vendor management (SVM) professionals select the right partner for their North American workplace services requirements.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.