Wave Report

The Forrester Wave™: North American Workplace Services, Q2 2013

Evaluating Leading Providers Amidst A Category Redefinition

April 30th, 2013
Wolfgang Benkel, null
Wolfgang Benkel
With contributors:
Christopher Andrews , Fraser Tibbetts


Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the workplace agenda. Key to fulfilling these expectations is the set of service providers that provide much-needed support for this transition in the form of workplace services. In Forrester's 34-criteria evaluation of workplace services vendors, we identified the nine most significant North American workplace services providers — CGI Group, Cognizant, CSC, Dell, Getronics Workspace Alliance (represented in North America by CompuCom Systems, one of the founding members of the strategic alliance that is the GWA), HCL Technologies, HP, IBM, and Unisys — in the North American market for workplace services and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help sourcing and vendor management (SVM) professionals select the right partner for their North American workplace services requirements.

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