Summary
In the first business process-focused assessment of its kind, Forrester evaluated leading order management cycle (OMC) vendors across 115 criteria and found that SAP mySAP Business Suite, Sterling Commerce/Yantra, and Comergent established early leadership in attaining order hub designation — thanks to their ability to deliver the right balance between business process expertise and order hub infrastructure. Meanwhile, Amdocs, Oracle E-Business Suite (EBS), i2, and Siebel tied in a virtual four-way tie as Strong Performers with the most potential to cross into the leadership band for future evaluations. Concurrently, Epicor Vantage, SSA Global ERP LN, and JD Edwards EnterpriseOne achieved Strong Performer ratings with advanced business process capabilities and the beginnings of an order hub infrastructure. Finally, Microsoft Business Solutions (MBS) — Axapta 3.0 and Epicor Enterprise delivered on basic OMC functionality but lacked the advanced business process capabilities and stronger order hub infrastructure required to move into the Strong Performer band. Solutions evaluated represent the top 12 to be considered in shortlist discussions for order hubs addressing OMC processes.
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