The Forrester Wave™: Records Management, Q2 2009

In Forrester's 89-criteria evaluation of records management vendors, we found that CA, Autonomy, Open Text, IBM, Oracle, and EMC lead the pack with strong physical and electronic records management capabilities and a growing, diverse customer base. While CA and Autonomy highlight their impressive cross-repository capabilities, Open Text, IBM, Oracle, and EMC leverage their core enterprise content management platforms and support optional federated records management (FRM) functionality. HP and Interwoven are Strong Performers with proven offerings for specific markets, but their capabilities to support retention management across a broad array of assets is less extensive, and they lack the FRM capabilities that differentiate the Leaders. As enterprises seek to mitigate legal risk and expand the scope of content under retention management, information and knowledge management (I&KM) professionals must pragmatically align their requirements to maximize value and fit for their needs.