Wave Report

The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021

The 10 Providers That Matter Most And How They Stack Up

October 4th, 2021
Seth Marrs, Principal Analyst
Seth Marrs Principal Analyst
Kjell Carlsson, PhD, null
Kjell Carlsson, PhD
With contributors:
Gene Leganza , Hailey Colin

Summary

In our 24-criterion evaluation of conversation intelligence sales and marketing providers, we identified the 10 most significant ones — ASAPP, Balto, CallTrackingMetrics, Chorus.ai, Gong, Invoca, i2x, Marchex, ringDNA, and XSELL Technologies — and researched, analyzed, and scored them. This report shows how each provider measures up and helps sales and marketing professionals select the right one for their needs.

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