Wave Report

The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021

The 10 Providers That Matter Most And How They Stack Up

Seth Marrs,
Kjell Carlsson, PhD,
and
Oct 4, 2021  

Summary

In our 24-criterion evaluation of conversation intelligence sales and marketing providers, we identified the 10 most significant ones — ASAPP, Balto, CallTrackingMetrics, Chorus.ai, Gong, Invoca, i2x, Marchex, ringDNA, and XSELL Technologies — and researched, analyzed, and scored them. This report shows how each provider measures up and helps sales and marketing professionals select the right one for their needs.

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