Wave Report

The Forrester Wave™: Conversational AI For Customer Service, Q2 2024

The 14 Providers That Matter Most And How They Stack Up

May 14th, 2024
Max Ball, Principal Analyst
Max Ball Principal Analyst
With contributors:
Ian Jacobs , Sarah Morana , Shayna Neuburg

Summary

In our 23-criterion evaluation of conversational AI for customer service providers, we identified the most significant ones and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer service professionals select the right one for their needs.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.