Wave Report

The Forrester Wave™: Conversational AI For Customer Service, Q2 2024

The 14 Providers That Matter Most And How They Stack Up

May 14th, 2024
With contributors:
Ian Jacobs , Sarah Morana , Shayna Neuburg


In our 23-criterion evaluation of conversational AI for customer service providers, we identified the most significant ones and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer service professionals select the right one for their needs.

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